Help Desk Technician
The Help Desk Technician is responsible for the support and administration of corporate hardware and desktop applications, including remote support/administration. This position will work as part of the Essential Access Health IT team to provide installation, configuration, troubleshooting/maintenance, and support of desktops, printers, and mobile devices per company standards.
The salary for this position is $55-60k. This position is based in the organization's Los Angeles office with a hybrid remote/in-office.
- Serve as the first point of contact for end users and provide technical assistance for incoming queries and issues related to computer systems, software, and hardware.
- Troubleshoot to determine the best solution based on the issue and details provided by the end users.
- Guide end users through problem-solving processes.
- Install, modify, and repair computer hardware and software.
- Escalate unresolved issues to the next level of support personnel when necessary
- Follow up with end users to ensure their issue has been resolved.
- Gain feedback from end users about computer usage
- Document issues and ensure all solutions are logged and organized appropriately
- Provide accurate information on IT products or services
- Identify and suggest possible improvements to procedures
- Develop training manuals and SOP’s
- Provide effective and efficient customer service while training end users
- Additional duties, as assigned.
The requirements listed below are representative of the experience, knowledge, skill, and/or ability required to perform this job.
- Minimum of 2 years’ experience in an IT setting.
- Experience in a Help Desk setting.
- CompTIA A+/Network+ experience.
- Proven ability to work successfully within a collaborative relationship.
- Experience with digital technology platforms and online tools
- Ability to manage multiple projects.
- Strong verbal, written and presentation skills.
- Strong planning, organizing and project management skills.
- Ability to work independently.
- Ability to use electronic communications systems.
- Commitment to Essential Access Health’s mission of championing and promoting quality sexual + reproductive health care for all.
Interested candidates should submit a letter of interest and resume and salary requirements to: mtraveil@essentialaccess.org
Note:
Essential Access Health is committed to fostering a work environment and organizational culture where all staff members feel welcomed, safe, respected, and valued. We strive to create a workplace that is free from discrimination and advances equity and inclusion. We commit to a diverse workforce representative of the communities we serve.
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Essential Access offers a competitive salary + benefits. Essential Access is an M/F, Disabled, and Vet EEO/AA Employer.
Job and internship postings are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.